J365 processes and ships orders within 5–10 business days after payment confirmation. Once dispatched, delivery timelines may vary depending on your location and the courier’s service schedule. Please ensure that all shipping details provided at checkout are complete and accurate, as we are unable to reroute packages once they have been handed over to the carrier.
Shipping fees are calculated at checkout and are non-refundable. J365 is not responsible for delays, loss, or damage caused by third-party couriers, unforeseen circumstances, or failed delivery attempts due to incorrect addresses or recipient unavailability. Once your order has been marked as delivered, responsibility for the package transfers to the customer.
For the best experience, we recommend monitoring your tracking information closely and making the necessary arrangements to receive your order promptly. For any concerns or assistance, you may contact us via email or our official customer support channels.
